Legal notices and T&Cs
Site edition: The website www. lamaisonmaz.com is published and produced by the company la Maison Maz, SAS with capital of €1,000. It is represented and produced by Ms. Sana Mazouzi, President: lamaisonmaz.com
RCS Toulouse: 911465532 - Head office: 9 chemin du seminary 31200
Publication Director: Ms. Sana Mazouzi, President
Host: Shopify
The site was created by the Shopify Agency Studio Zerance , whose head office is located at 40 rue Alexandre Dumas, 75011 Paris, France.
GENERAL CONDITIONS OF SALE
1. Preamble
These general conditions of sale apply to the use of this website and any sale between the customer and the company La Maison Maz, publisher of the site lamaisonmaz.com.
We ask that you read these General Conditions carefully before using this website.
By placing an order on lamaisonmaz.com, the customer declares that they have read and accepted the general terms and conditions of sale prior to placing their order. Once the order has been validated, the latter constitutes approval of the general terms and conditions of sale by the customer.
By using this website or placing an order through it, you agree to use our products for personal purposes. Any resale or rental to individuals or professionals is strictly prohibited.
These General Conditions may be modified at any time; you must read them before placing your order, the conditions in force at the time of your visit to this website or at the time of conclusion of the Contract (as defined below) being automatically applicable.
The Agreement (as defined below) may be executed in any language in which the Terms and Conditions are available.
2. Acceptance
The online provision of the buyer's bank card number or payment via Paypal and the final validation of the order will constitute proof of the buyer's agreement:
- due date of amounts due;
- electronic signature and acceptance of all operations carried out.
3. Order
To place an order from the online catalog, the customer must complete an order form by following a certain number of steps. In order to validate his order, the buyer must accept these conditions by clicking on the indicated place. Then, he must indicate his address, choose a payment method and then validate the payment.
La Maison Maz cannot guarantee the cancellation of an order once the confirmation email has been sent. The best way to try to modify or cancel an order is to send an email to lamaisonmaz@gmail.com .
4. Products
The products that you can find on our site La Maison Maz are governed by these General Conditions of Sale and are sold and shipped by company or one of these providers. They are presented on our site with the greatest possible accuracy and offered within the limits of available stocks.
5. Price
- selling price
The price to be paid for the company 's products is that indicated La Maison Maz on the website below each item it includes VAT in France but not shipping costs. Shipping costs are displayed separately when ordering and must be paid at the same time as the order.
- possible modifications
6. Payment
Payment for the order is made via the payment systems provided: bank card, credit card, American Express card, but also online payment with Paypal. and Scalapay .
- Payment in several installments:
Payment for the order can also be made in several installments (excluding gift cards):
- In 3 installments without any fees additional with Scalapay
- In 4 times without no additional fees with the Paypal installment payment system
- In 4 times without no additional fees with the Paypal installment payment system
To access it in the basket at the time of payment, you must choose the desired option and then a redirection to the interface Scalapay or Paypal will be done. In the case of a redirection to the Paypal interface, selecting payment in 4 installments is necessary.
An email is sent once the order is being prepared by our team and the order amount is debited. Payment must be made via the method chosen during the purchase process. We will then notify you of the different steps your order takes to reach you.
La Maison Maz will automatically cancel your order if there is a payment problem and will notify the customer by email or telephone.
7. Data security and confidentiality
La Maison Maz collects the following personal data in order to facilitate your transactions: connection, profile, payment. La Maison Maz implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access.
The personal data collected from users is intended to provide the website services, their improvements and the maintenance of a secure environment.
Your personal data is shared with third-party companies in the following cases:
- payments
- publicly visible comments
Every user has rights of access to data and cookies, rectification, limitation of use, portability and deletion of data.
To learn more about our privacy policy, click directly on the link from our website.
8. Delivery
The products ordered are delivered according to the terms and deadlines specified in these general terms and conditions of sale. If at the time of receipt of the package, the package is damaged, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the package.
The company's products Maison Maz will be delivered to the address provided by the buyer. Please provide an accurate address as any product returned to the seller due to an incorrect or incomplete address will be reshipped at the buyer's expense.
9. Retention of title clause
The retention of title clause suspends the immediate transfer of ownership from the seller to the purchaser. However, this exemption does not call into question the firm and definitive nature of the sale that has taken place as long as there is agreement between the parties on the item and the price.
It is agreed that the seller remains the owner of the goods sold until the buyer has paid the total amount provided for in this contract. It follows that in the event of non-payment, the seller may demand the return of his goods at any time.
On the other hand, if these goods are damaged, lost or stolen, the buyer will be fully responsible for the consequences of this loss. He is required to take out insurance that will guarantee the payment of the compensation directly to the seller.
10. Force majeure
Any circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the parties' obligations and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and their disappearance. Any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, shall be considered force majeure.
The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually accepted by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party.
11. Right of withdrawal, returns and exchanges
From the date of delivery of the order and in accordance with the provisions of Article L 221-5 of the Consumer Code, the buyer has the right to withdraw without giving any reason, within 14 days excluding gift cards. The returned products must not have been worn or washed in order to be returned or refunded or exchanged. They must be returned in their original packaging. Please note that if the buyer returns the item without its original packaging, La Maison Maz reserves the right not to proceed with the refund.
Returned products may only be eligible for a refund, an exchange for an item of the same value or a voucher.
In the event of a refund request, return costs are the responsibility of the customer.
In the event of a return of products paid for in whole or in part with a gift card, the refund will be made in the form of a voucher or a new gift card corresponding to the amount to be refunded, valid for 6 months on our site.
12. Gift card
The gift card is valid for 12 months from the date of purchase in our online store (excluding promotions and sales). It is neither refundable nor exchangeable for cash. It is sent by email.
13. Customer service
Questions, comments or requests regarding these terms and conditions or our products should be addressed to lamaisonmaz@gmail.com
14. Intellectual Property
The content of this site must not be copied under any circumstances, all intellectual property rights relating to our products are held by the company La Maison Maz. No transfer of intellectual property rights is made through these T &Cs. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.
15. Liability
If we fail to deliver the Products or if the Products we deliver are not those you ordered, are damaged or defective or if the delivery is of the incorrect quantity, our only obligation will be, at your option, to:
- rectify any shortage, missing or incorrect delivery; or
- replace or repair any damaged or defective Product; or
- refund you the amount you paid for the Products in question
The user is responsible for:
- the protection of its equipment and data;
- of his use of the site or its services;
- if it does not respect either the letter or the spirit of these General Terms and Conditions.
16. Hypertext links
The site may contain hyperlinks to other websites over which La Maison Maz has no control. Despite the prior and regular checks carried out by La Maison Maz , it declines all responsibility for the content that may be found on these sites.
The company La Maison Maz authorizes the establishment of hypertext links to any page or document on its site, provided that the establishment of these links is not carried out for commercial or advertising purposes.
In addition, prior information from the company La Maison Maz is necessary before any hyperlink is set up.
Excluded from this authorization are sites disseminating information of an illicit, violent, controversial, pornographic, xenophobic nature or that could offend the sensibilities of the majority.
Finally, the company Maison Maz reserves the right to remove at any time a hyperlink pointing to its site, if it considers it not to comply with its editorial policy.
17. Disputes
In the event of a dispute, you have the option of using the mediation service free of charge: CNPM MEDIATION CONSUMPTION, in accordance with article L. 612-1 of the consumer code.
- Contact by post: CNPM 27 av Liberation, 42400 SAINT-CHAMOND
- Contact by email: contact-admin@cnpm-mediation-consommation.eu
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.
18. Specific information on intimate protection products
In accordance with Decree No. 2023-1427 of December 30, 2023, the following information is brought to your attention concerning the intimate protection products sold on our site:
Each intimate protection product marketed contains a complete list of components which can be consulted on the corresponding product sheet on our website, and on the product itself.
Potential health risks linked to the composition or use of the products, in particular irritations, intolerances, allergies, microtraumas are provided in the description of the product concerned on our website.
Due to the specificities of our different production units, the percentage composition of the textile fibers in our menstrual panties may vary slightly, with a maximum tolerance of 2%. These variations do not affect the quality, performance or safety of the products in any way.
The terms of use and precautions to be taken when using the products, as well as the risks mentioned above, are also detailed on the product pages or on the packaging of our products. We encourage you to carefully review these recommendations before use.
In accordance with the legal obligations relating to Extended Producer Responsibility (EPR) for household packaging and graphic papers, our company is registered with ADEME under the following unique identifier: FR419095_01WCTV.
For any questions or concerns regarding this information, our customer service is at your disposal at the following address: lamaisonmaz@gmail.com.